Office Policies & Mission

We are open to serve you, answer questions or schedule an appointment during the following hours:

Santa Rosa Office Hours

Monday:
Tuesday:
Wednesday:
Thursday:

8:30 a.m. - 5:00 p.m. (Lunch 12 p.m. - 1:30 p.m.)
8:30 a.m. - 4:00 p.m. (Lunch 12 p.m. – 1 p.m.)
8:30 a.m. - 6:00 p.m. (Lunch 1 p.m. – 2 p.m.)
7:00 a.m. - 1:00 p.m.

Windsor Office Hours

Two Fridays a month: 1:00 p.m. – 6:00 p.m.

Mission

We understand the importance of choosing an office that truly cares about the quality of service it provides. That’s why we go to great lengths to make sure that your experience with us is a pleasant one. Dr. Payne is dedicated to providing his patients with the most up-to-date and individualized orthodontic care. Though we take our work seriously, we pride ourselves on doing it in a fun way. We want you to enjoy coming to see us and to feel comfortable with the treatment you receive. We are always available to answer your questions and keep you updated on treatment progress.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.